SMS Terms and Conditions

Effective Date: 2/25/2025

Last Updated: 9/23/2025

SMS Program Information

NY Terra Nova LLC offers an SMS text messaging program to provide you with information about our real estate investment services, appointment reminders, and other relevant communications.

Consent and Opt-In

By providing your mobile phone number and checking the consent box or responding "YES" to our opt-in message, you expressly consent to receive text messages from NY Terra Nova LLC. Consent is not required as a condition of purchase or use of our services.

Program Details

Message Types

You may receive the following types of messages:

•Marketing Messages: Information about our real estate services, investment opportunities, and promotional offers

•Appointment Messages: Confirmations, reminders, and updates about scheduled consultations

•Account Messages: Updates about your account, services, or business relationship with us

•Educational Messages: Tips, insights, and educational content about real estate investing

•Customer Service Messages: Responses to your inquiries and support requests

Message Frequency

•Average Frequency: Up to 4 messages per month

•Frequency may vary based on your engagement, service needs, and market conditions

•Promotional messages are typically sent during business hours

•Appointment reminders may be sent outside business hours as needed

Message Timing

•Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

•Appointment Reminders: May be sent outside business hours (e.g., evening before appointment)

•Emergency Communications: May be sent at any time if necessary

Costs and Charges

•Message Charges: Standard message and data rates apply according to your mobile carrier plan

•No Additional Fees: NY Terra Nova Funding does not charge additional fees for text messages

•Your Responsibility: You are responsible for all charges from your mobile carrier

•Carrier Information: Contact your mobile carrier for details about your messaging plan and any applicable charges

Supported Carriers

Our SMS program is supported by major U.S. carriers including:

•Verizon, AT&T, T-Mobile, Sprint

•Most major regional and prepaid carriers

•Note: Message delivery may vary by carrier and is not guaranteed

How to Opt Out (STOP)

You can stop receiving text messages at any time using any of these methods:

Text Commands

•Reply "STOP" to any text message from us

•Text "STOP" to our messaging number

•Reply "UNSUBSCRIBE" to any message

Other Methods

•Call us at (917) 270-6076

•Email us through our website contact form

•Visit our website and update your communication preferences

Confirmation

After opting out, you will receive one final confirmation message confirming that you have been removed from our SMS program.

Help and Support

Text Commands

•Reply "HELP" to any message for assistance

•Text "HELP" to our messaging number for program information

Direct Contact

•Phone: (917) 270-6076

•Email: laura@terranovany.com

•Website: www.nyterranova.com

Help Response

When you text "HELP," you will receive information about:

•How to opt out of messages

•Customer service contact information

•Program details and message frequency

Technical Requirements

Device Compatibility

•Compatible with most SMS-enabled mobile devices

•Requires a U.S. mobile phone number

•May not work with landlines or VoIP numbers

Delivery Limitations

Message delivery may be affected by:

•Network conditions and carrier policies

•Device settings and compatibility

•Geographic location and signal strength

•Carrier filtering and spam protection

Privacy and Data Protection

Information Collection

We collect and use your mobile phone number and related information as described in our Privacy Policy.

Information Sharing

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

Data Security

We implement appropriate security measures to protect your information, including your mobile phone number.

Program Changes and Termination

Program Modifications

We reserve the right to:

•Modify message frequency or content

•Update these terms and conditions

•Suspend or terminate the SMS program

Notice of Changes

We will provide notice of material changes through:

•Updates to our website

•Email communications (if applicable)

Program Termination

We may terminate the SMS program or your participation at any time, with or without notice.

Compliance and Legal

Regulatory Compliance

Our SMS program complies with:

•TCPA (Telephone Consumer Protection Act)

•CTIA Messaging Principles and Best Practices

•A2P (Application-to-Person) messaging requirements

•Carrier guidelines and policies

Age Restrictions

You must be 18 years or older to participate in our SMS program.

Accuracy of Information

You are responsible for providing accurate mobile phone number information and updating us if your number changes.

Disclaimers

Delivery Disclaimer

We do not guarantee message delivery and are not responsible for:

•Delayed or undelivered messages

•Carrier-related delivery issues

•Technical problems affecting message delivery

Content Disclaimer

SMS messages are for informational purposes only and do not constitute:

•Personalized investment advice

•Legal or financial advice

•Binding agreements or contracts

Contact Information

For questions about our SMS program or these terms:

NY Terra Nova LLC

Phone: (917) 270-6076

Email: laura@terranovany.com

Website: www.nyterranova.com

For immediate SMS help: Reply "HELP" to any message

By participating in our SMS program, you acknowledge that you have read, understood, and agree to these SMS Terms and Conditions.

These terms are designed to comply with TCPA, CTIA guidelines, and A2P messaging requirements. Consult with legal counsel to ensure full compliance with applicable regulations.